Cancellation Policy

At PCCUSTOMIZER LTD, trading as PC Customizer, we aim to process orders quickly and efficiently. This Cancellation Policy explains when and how customers can request to cancel an order placed through pccustomizer.co.uk.

1. Order Cancellation Window

After placing an order, customers have 12 hours to request a cancellation. If the cancellation request is received within this 12-hour period, we will happily process a full refund, provided the order has not already been dispatched.

2. After the 12-Hour Cancellation Period

After the 12-hour cancellation period, your order may already have been processed, prepared, customised, allocated, or put into production. At this stage, the order can no longer be cancelled or modified, except for changes to the shipping address where possible.

If your order has already been dispatched, it cannot be cancelled. You may still be able to return the item under our Returns & Refunds Policy, depending on the product type, condition, and reason for return.

3. Shipping Address Changes

We may still be able to correct or update your shipping address before your order is dispatched.

If you need to change your shipping address, please contact us as soon as possible with your order number and the correct delivery details.

4. How to Request a Cancellation

To request a cancellation, please contact us immediately using the details below:

• Email: help@pccustomizer.co.uk
• Phone: +447934 599 624
• Support Hours: Monday to Friday, 09:00 – 17:00

Please include the following information in your cancellation request:

• Your order number
• Your full name
• Your email address used at checkout
• The product you wish to cancel
• The reason for cancellation, if applicable

5. Refunds for Cancelled Orders

If your cancellation request is approved, we will process your refund back to the original payment method used at checkout.

Refund processing times may vary depending on your bank, card issuer, or payment provider. Payments made through Stripe are normally refunded to the same card or payment method used for the original purchase.

6. Orders That Cannot Be Cancelled

We may be unable to cancel an order if:

• The 12-hour cancellation window has passed
• The item has already been dispatched
• The order has been prepared, customised, configured, or put into production
• The product was specially sourced or prepared for your order

7. Returns After Dispatch

If your order has already been dispatched, please refer to our Returns & Refunds Policy for information about returning an item.

This Cancellation Policy does not affect your statutory rights.

8. Contact Information

PCCUSTOMIZER LTD
Nortex Business Centre
105 Chorley Old Road
Bolton, BL1 3AS
United Kingdom

Email: help@pccustomizer.co.uk
Phone: +447934 599 624
Support Hours: Monday to Friday, 09:00 – 17:00

Last updated: May 2026