Delivery Information

At PCCUSTOMIZER LTD, trading as PC Customizer, we aim to process and dispatch orders quickly and securely from our business address in Bolton, United Kingdom.

1. Where We Ship From

Orders are processed and shipped from:

PCCUSTOMIZER LTD
Nortex Business Centre
105 Chorley Old Road
Bolton, BL1 3AS
United Kingdom

2. Delivery Areas

We currently sell and deliver products within the United Kingdom.

At this time, we do not offer worldwide or international shipping.

3. Order Processing and Handling Time

Delivery time is calculated as:

Our standard handling time is:

• Handling Time: 0–1 business days
• Business Days: Monday to Friday
• Order Cut-Off Time: 15:00 GMT, Monday to Friday

Orders placed after the cut-off time, during weekends, or on public holidays may be processed on the next business day.

Some products may require preparation, testing, configuration, or a production process before dispatch. This is included within the handling time where applicable.

4. UK Shipping Options

The following shipping options are available for United Kingdom orders:

Delivery times are estimates and may be affected by courier delays, public holidays, address issues, adverse weather, or circumstances outside our control.

5. Tracking Information

Where tracking is available, tracking details will be provided so you can follow the progress of your delivery.

Tracking updates may take time to appear after the order has been dispatched, depending on the courier service used.

6. Address Accuracy

Customers are responsible for providing the correct delivery address at checkout. Please check your shipping address carefully before placing your order.

If you need to correct your delivery address, please contact us as soon as possible. We may be able to update the address before dispatch, but once an order has been shipped, address changes may no longer be possible.

7. Failed or Delayed Deliveries

If a delivery attempt fails due to an incorrect address, missed delivery, refusal of delivery, or failure to collect from the courier, the parcel may be returned to us.

If your order is returned to us, we will contact you to arrange the next steps. Additional delivery charges may apply if the order needs to be resent.

8. Damaged or Missing Parcels

If your parcel arrives damaged, or if you believe your order is missing, please contact us as soon as possible.

Please provide your order number, delivery details, and any relevant photos of the packaging or item so we can investigate with the courier where necessary.

9. Customer Support

If you have any questions about your delivery, our customer support team is available Monday to Friday, 09:00 – 17:00 GMT.

10. Business Information

PCCUSTOMIZER LTD
Trading as PC Customizer
Nortex Business Centre
105 Chorley Old Road
Bolton, BL1 3AS
United Kingdom

VAT Number: GB436711106
Email: help@pccustomizer.co.uk
Phone: +44 7934 599624

Last updated: May 2026