Warranty Policy

At PCCUSTOMIZER LTD, we want our customers to shop with confidence. This Warranty Policy explains the warranty cover available on products purchased from pccustomizer.co.uk.

1. Warranty Coverage

Products purchased from PC Customizer may include a warranty covering faults that develop due to manufacturing defects or hardware failure during normal use. The warranty period may vary depending on the product type, product condition, and any warranty information shown on the product page.

Where a product page states a specific warranty period, that warranty period will apply to that product. If no specific warranty period is stated, please contact us before purchasing if you require confirmation of warranty cover.

2. Refurbished, Used, and Opened Products

Some products sold by PC Customizer may be refurbished, used, opened box, or graded stock. The condition of each product will be stated on the relevant product page where applicable.

Refurbished or used items are tested before dispatch and may show signs of previous use. Warranty cover applies to functional faults covered under this policy, not cosmetic marks, minor wear, or signs of previous handling where these are consistent with the product condition described.

3. What Is Covered

• Hardware faults that occur during normal use.
• Manufacturing defects.
• Internal component failure not caused by misuse, accidental damage, or unauthorised repair.
• Faults confirmed by our inspection or testing process.

4. What Is Not Covered

• Accidental damage, liquid damage, impact damage, or physical damage.
• Damage caused by misuse, neglect, incorrect installation, or improper handling.
• Software issues, viruses, malware, corrupted operating systems, or user-installed software problems.
• Data loss, files, applications, passwords, or personal settings.
• Battery wear, unless specifically stated otherwise on the product page.
• Cosmetic wear, scratches, marks, dents, or signs of previous use on refurbished or used products.
• Faults caused by unauthorised repairs, modifications, or third-party parts.
• Consumable parts and accessories unless specifically stated.

5. Warranty Claim Process

If you believe your product has developed a fault, please contact us as soon as possible using the details below:

When contacting us, please provide:

• Your order number.
• Your full name and contact details.
• A clear description of the fault.
• Photos or videos where relevant.
• Any troubleshooting steps already attempted.

6. Inspection and Resolution

Once we receive your warranty request, we may ask you to return the item for inspection. After inspection, if the fault is covered by warranty, we may offer one of the following resolutions:

• Repair of the product.
• Replacement with the same or equivalent product, where available.
• Refund, where repair or replacement is not suitable or available.

The resolution offered will depend on the nature of the fault, product availability, warranty terms, and your statutory rights.

7. Returning an Item for Warranty Assessment

Please do not return any item without contacting us first. We will provide return instructions once your warranty request has been reviewed.

Items returned for warranty assessment should be packaged securely to prevent damage in transit. We recommend using a tracked delivery service and keeping proof of postage.

8. Data Responsibility

If you are returning a laptop, desktop, storage device, phone, tablet, or any device containing personal data, please back up your data before sending it to us.

PC Customizer is not responsible for loss of personal files, software, passwords, accounts, licences, or data during inspection, repair, replacement, reset, or refurbishment.

9. Manufacturer Warranty

Some products may also include a manufacturer warranty. Where applicable, you may be able to contact the manufacturer directly for warranty support. This does not affect your rights with PC Customizer as the retailer.

10. Your Statutory Rights

This Warranty Policy does not affect your statutory rights under UK consumer law. If a product is faulty, not as described, or not fit for purpose, you may have legal rights in addition to any warranty provided.

11. Contact Us

For warranty support, please contact us:

PCCUSTOMIZER LTD
Nortex Business Centre
105 Chorley Old Road
Bolton, BL1 3AS
United Kingdom

Email: admin@pccustomizer.co.uk
Phone: +44 7999 554 578
Support Hours: Monday to Friday, 09:00 – 17:00

Last updated: May 2026