Payment Security

At PCCUSTOMIZER LTD, trading as PC Customizer, we take payment security seriously. Our website uses WooCommerce for online ordering and Stripe for secure payment processing.

1. Secure Checkout

All orders placed through our website are processed through a secure checkout. Our website uses SSL encryption, which helps protect information sent between your browser and our website.

You can check that the connection is secure by looking for the padlock icon in your browser address bar when visiting our website.

2. Payment Processing

We use Stripe to securely process card payments and supported digital payment methods. Stripe handles sensitive payment information using secure payment infrastructure.

PC Customizer does not store your full card number, card security code, or complete payment details on our website.

3. WooCommerce Checkout

Our online store is powered by WooCommerce. WooCommerce manages the shopping basket, checkout process, order details, invoices, and customer account features on our website.

Payment information is processed through Stripe’s secure payment system. We only receive order details necessary to process and fulfil your purchase, such as your name, billing address, delivery address, contact information, purchased items, and payment confirmation status.

4. What Payment Details We Do Not Store

For your protection, we do not store:

• Your full card number.
• Your card security code or CVV.
• Your full bank card details.
• Your online banking login information.

5. Fraud Prevention

To protect our customers and our business, orders may be subject to security checks. In some cases, we may contact you to confirm order details before dispatch.

We reserve the right to cancel or delay an order if we suspect unauthorised payment use, incorrect billing information, unusual order activity, or potential fraud.

6. Customer Responsibility

Customers should ensure that their account details, passwords, and payment information are kept secure. Please do not share your login details with anyone.

If you believe your account or payment details have been used without permission, please contact your bank or card issuer immediately and notify us as soon as possible.

7. Refunds

Approved refunds are normally processed back to the original payment method used at checkout. Refund processing times may vary depending on your bank, card issuer, or payment provider.

For more information, please see our Refund and Returns Policy.

8. Contact Us

If you have any questions about payment security or an order payment, please contact us:

PCCUSTOMIZER LTD
Nortex Business Centre
105 Chorley Old Road
Bolton, BL1 3AS
United Kingdom

Email: admin@pccustomizer.co.uk
Phone: +44 7999 554 578
Support Hours: Monday to Friday, 09:00 – 17:00

Last updated: May 2026